PRIVACY POLICY

The Crystal Studio Ltd Privacy Policy - May 2018

This privacy policy sets out how The Crystal Studio Limited (The Crystal Co) (‘we’) use and protect your information that you give us when you purchase from us or sign up to our newsletter. We are totally committed to ensuring that your privacy is protected. We will only collect, store and use your personal information for specific purposes, outlined below. Please read this policy and check back periodically as it may change from time to time.

What information we may collect:

  • Name
  • Postal Address
  • Billing Address
  • Email Address
  • Contact Phone Number
  • If we conduct a survey we may also ask information such as interests and preferences
  • IP Address and use of cookies 

What we do with your information

All the information we collect via your order or newsletter sign up is used to improve our offering to you and to better understand your needs as our customers.

We are committed to only using your personal information for

  • Processing your orders
  • Improve our products and services
  • Technical administration of our website
  • To verify details of your payment
  • Plan and manage our business activities
  • Provide you with information about new products, special offers, competitions 

In order to deliver your orders, communicate with yourselves and take payments we use partners who we have to share your details with. They all have their own privacy policies and can be accessed below. If you purchased from us via another platform, they too have their own privacy policies, which can also be accessed below. 

Links to other websites

We may publish and/or send links to other websites of interest. However, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We advise that you identify their privacy policies yourself if you have any concerns. 

Cookies and how we use them

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can select to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by clicking the unsubscribe link at the bottom of the email or by emailing us at courtney@thecrystal.co

We will not sell, distribute or lease your personal information to third parties and you may request details of personal information which we hold about you. If you would like a copy please email us at Courtney@thecrystal.co or write to The Crystal Studio Ltd. The Shed, 24 Turnpike Road, Husborne Crawley, Bedfordshire, MK43 0XB.  If you believe that any information we are holding on you is incorrect or incomplete, please email us at courtney@thecrystal.co. Alternatively write to: The Crystal Studio Ltd. The Shed, 24 Turnpike Road, Husborne Crawley, Bedfordshire, MK43 0XB. We will promptly correct any information found to be incorrect.