TERMS OF SERVICE

By placing an order via our website (thecrystal.co), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Further information is available in our shipping and delivery terms and information section. The Crystal Company (The Crystal Studio Ltd) retains the right to refuse any request made by you and you must be over 18 years of age. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, Paypal account or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and shipping may fluctuate. All prices advertised are subject to such changes. When you place an order, you will receive an acknowledgement confirming receipt of your order. This will be an acknowledgement and will not constitute acceptance of your order. The Crystal Company retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. An email will be sent confirming these arrangements.

Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Product Specifications and Suitability
The Crystal Company sell our crystals for your enjoyment as display pieces in your home or to assist you in your meditation practice. Published product details, specifications and suitability information is the best available at the time and is a culmination of research available publicly. Crystals are not medical tools and we provide no such information or guarantees as to the effectiveness or likely effects of crystals in your use. Crystals are organic matter, and are sold to you as a product for display purposes. The Crystal Company shall not be held responsible for the accuracy of any advice given regarding the suitability or effectiveness (or otherwise) of any of our products. If you have ordered an item that is damaged upon receipt, we will remedy this by providing you a full refund upon the return of the item. Please see the Shipping & Returns section for details.
The Crystal Company sells crystals for personal use and display only and will not be held responsible for any misuse or misinformation in association to the use of crystal products. All crystals are individually hand selected, each with their very own characteristics and as is such with organic matter, no two crystals will ever be the same. Each piece may vary from the image on the website. Unfortunately we are unable to exchange for a different piece unless the item is considered damaged upon delivery, please see further information in returns policy in this instance. 

Payment
Payment over the Internet can be made via our secure check out pages using Paypal or Stripe. Privacy policies and terms of service can be found linked in our Privacy Policy. These providers accept on our behalf, a selection of payment methods often including Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards and Worldpay. Card charges will appear on your statement as “The Crystal Co”. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates where applicable. If your delivery address is outside of the EU you may be required to pay import duties and taxes when your order reaches your country.  These and any additional charges for customs clearance are your responsibility. Unfortunately we cannot quote on these for you. You will also be required if outside of the UK, to write in advance for a shipping quote if your country is not listed as being available to ship to.

Delivery

Our delivery charges are calculated at the check out process.
We use Registered Post via Royal Mail for all orders placed in the UK at present. International orders will be shipped by best available and priced courier. All orders are treated as priority for despatch and we endeavour to despatch all orders same day or next day where possible, though it may take us up to 5 working days to process your order. Most orders are generally received within 3 days, however, please allow for up to five business days from notification of dispatch for your order/s to arrive, in case of unforseeable delays from postage provides, for which we are unable to accept responsibility. If your order has not been received within 5 working days, please contact us by email at courtney@thecrystal.co with your order number and name so that we can follow this up. If you need a special delivery arrangement made for a rushed order, please contact us and we will see what can be done.

All international orders will be delivered with tracking wherever possible. Shipping times will be subject to variation depending on the country you are ordering from. If for any reason extra postage, handling, custom taxes or other fees are required during transit these will be payable by the customer. The Crystal Company is NOT responsible for any additional charges once the products leave us from here. Please email courtney@thecrystal.co if you have any questions about international shipping or international orders with The Crystal Company. 

Worldwide shipping is available on request, if your country is not accepted at checkout, please email us on the address above and we will confirm to you as soon as possible.

We do our best to ensure availability of all advertised products and endeavour to despatch all products within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. The Crystal Company has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order number. Occasionally an item may be discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Returns
Its important to carefully consider your purchase prior to ordering and we will always try our best to ensure you select the correct product. However, due to the nature of our products, we are unable to accept returns or exchange requests for change of mind, opened or used products.

Please read our returns policy for further information. In the instance that a return or exchange has been agreed by us, payment of postage for the return of the item is your responsibility and you must inform us in advance of returning any items for a reference and instructions.

Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, health, economic or commercial losses and third parties claims. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This warranty does not affect your statutory rights.

Privacy and Cookies
The Crystal Company uses the information we collect about you to process orders and provide a better service. We never sell or disclose any customer information to third parties and we do not store your credit card details. We send emails from time to time with product news and events but if you’re not happy receiving them, let us know and we’ll remove you from our mailing list.

Governed Law
The Crystal Company Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.